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Operational Management: The Importance of Supply and Demand
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An 8 page review of "Too Many Irons in the Fire Managing Design Capacity in an Uncertain World" (1998) by Donald Reinertsen. Utilizes secondary sources as well to clearly illustrate that an integral part of any business is balancing demand and capacity within the confines of the processes which are inherent in that business. Includes a 2 page annotated bibliography listing 7 sources.
Filename: PPoprMng.wps

Operational Risk
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A 9 page paper. Experts have not yet agreed upon a clear and concise definition of the concept of operational risk. Basically, it covers all the operations of the company and thus is exacerbated by technological and human error. This essay offers the current accepted descriptions of what operational risk means, how it is managed and what today's risk manager does. The writer also provides an example of how operational risk was not considered in one company and they, as a result, folded. Bibliography lists 10 sources.
Filename: PGoprsk.wps

Operations and Finance at Vodafone
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A 10 page paper discussing the company that is now the world's largest provider of wireless telephone communications with its acquisition of German Mannesmann. The operations section discusses the difficulties that Vodafone could face in integrating its US and German acquisitions into its British culture, recommending that the company institute training for assisting employees in serving the company's current base of 50 million customers. The finance section assesses the company in terms of its balance sheet and various valuation ratios, including P/E, P/S, PEG, ROA and ROE. Includes a balance sheet appendix. Bibliography lists 7 sources.
Filename: KSVodafone.wps

Operations at Dunkin’ Donuts’ Drive-Through
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A 5 page paper describing observation of a Dunkin’ Donuts’ drive-through window at lunchtime and just before the early-morning rush hour. The purpose of the observation is to assess operations specific to the drive-through. The paper concludes that Dunkin’ Donuts’ shift to central factory production may enable it to provide greater selection to customers, improving productivity in larger markets by avoiding lost sales. In smaller locations, it needs to be attuned to the fact that customers expect any standard menu item to be available during business hours and make some effort to see that it is. Bibliography lists 3 sources.
Filename: KSmgmtOpsDunkD.rtf

Operations at Firestone
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A 12 page paper discussing events surrounding the recall of more than 13 million Firestone tires, those that Ford Motor company had placed on nearly all of its sports utility vehicles. The companies had enjoyed a century-old relationship, and the hope is that they will be able to reconcile their differences in the future. Bibliography lists 13 sources.
Filename: KSfirestone.rtf

Operations at Thompson Telescopes, Ltd.
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A 14 page paper discussing the case of manufacturing inefficiencies at Thompson Telescopes. The company has enjoyed impressive growth in recent years, and it has long outgrown its former approach to manufacturing. Currently, the Sales department controls all aspects of operation, though it may not be fully aware of the control it has over the entire company. The paper identifies the problems originating with Sales, Engineering and current processes, making recommendations for improving operating efficiency and improving customer satisfaction. Bibliography lists 4 sources.
Filename: KSmgmtOpsThom.rtf

Operations Improvement Plan
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Operations in a chicken fast food restaurant are considered as the target for an operations improvement plan. The plan is to implement a new forecasting system and looks at the need for human and task based considerations.
Filename: TEopimprov.rtf

Operations Management
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This 2.5 page paper provides a basic introduction to operations management. The essay explains what it is and reports three approaches that increase the efficiency and/or effectiveness of the operations management department. Bibliography lists 7 sources.
Filename: PGopmg4.rtf

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