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Papers On Business - Management
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THE MANAGEMENT OF AT&T CORP. - A LITERATURE REVIEW
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This 24-page paper examines the literature discussing AT&T Corp. and its management; from its beginnings, through divestiture, into the 1990s and beyond. Topics discussed include the role of human resources, Michael Armstrong and how AT&T has been evolving since the 1980s. Bibliography lists 20 sources.
Filename: MTattcor.rtf

The Management of Telecommunications (Book Summary)
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This 19 page paper provides a summary, with some observations, of the book entitled The Management of Telecommunications by Carr & Snyder. The book looks at historical facts of telecommunications, but also provides precise technical information about technology utilized in telecommunications. No additional sources cited.
Filename: SA208TMT.rtf

The Management Style of Lee Iacocca
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This is a 6 page paper on the ways Lee Iacocca's innovative management style during his years at both Ford and Chrysler changed the face of American business. The paper particularly deals with the issues of employee responsibility, quality, customer satisfaction, diversification, and learning from the competition. Bibliography lists 6 sources.
Filename: Iacocca.doc

The Management Theories of Taylor and Maslow
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This 7 page paper provides an overview of these theorists ideas about management. The concepts are compared and contrasted. Bibliography lists 4 sources.
Filename: SA103Man.wps

The Manager as Communicator
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7 pages. This paper focuses on the importance of communication with employees as being one of a manager's most important jobs. This is most relevant to the business function because the most important asset to any business is the employee. If one cannot communicate with employees effectively, the business is subject to problems. Bibliography lists 4 sources.
Filename: JGAbzman.rtf

The Manager's Bookshelf
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A 5 page analysis of the book The Manager's Bookshelf: A Mosaic of Contemporary Views, edited by Jon L. Pierce and John W. Newstrom. In this book, the editors introduce the serious business student to roughly forty of the most recently published management books via essays summarizing the main points of the books. The result is a rich collage of multiple perspectives that cuts through the hype to give a concise understanding of the current thinking on management practices. No additional sources cited.
Filename: 99bksh.rtf

The Managerial Grid Used in the Sales Professions
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This 5 page paper examines the managerial grid designed by Blake and Mouton. How it may be used in the sales professions is discussed in depth. Bibliography lists 4 sources.
Filename: SA547grd.rtf

The Managing of Customers' Emotions
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This 8 page paper examines the idea that emotions play a large role in customer service. Various aspects of managing emotions and the consumers' emotions are discussed. Bibliography lists 4 sources.
Filename: SA511emo.rtf


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