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TQM's Effect on Competitive Advantage
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A 5 page paper discussing how TQM increases the organization's competitiveness. Today's business climate is such that business is more competitive than at any other time in the past, and only those willing to increase efficiency while reducing costs will truly prosper over the long term. TQM provides a pathway to achieving that long view and ingrained competitiveness for which organizations strive. Bibliography lists 4 sources.
Filename: KStqmCom.wps

TQM's History and Use
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A 42 page paper discussing Total Quality Management's history and three primary models: those of Deming, Baldrige and Juran. TQM proved to be far more than just another management fad, of course. In this new century, quality initiatives and close attention to customer service issues are crucial for success. A host of other companies credit TQM with their continued existence, and the lesson has not been lost on the insurance industry. All organizations in all industries must be focused on their customers in today's hypercompetitive business environment, and no program facilitates that customer focus as well as TQM. The paper uses the experiences of Zurich-American as example in implementing TQM. Bibliography lists 24 sources.
Filename: KS-TQMhist.wps

TQM's Role in Survival
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Ford and Firestone Tires: A 7 page paper discussing how Total Quality Management can be used for survival as well as for greater productivity at reduced cost. Though there are questions about the Explorer's design, the fact that Goodyear tires manage to hold together on Ford Explorers points to the greater quality issue being that of Firestone. Whether Firestone can survive this disaster remains to be seen, but it should serve as a clarion call to all other manufacturers claiming to operate under the philosophy of TQM. All of Deming's 14 Points have to be employed in the process, rather than only those convenient for the company. Bibliography lists 8 sources.
Filename: KStqmFordPhil.wps

TQM, BPR and Change
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This 12 page paper looks at Total Quality Management (TQM) and Business Process Reengineering (BPR) and the way in which their introduction necessitates change. The paper starts by briefly examining TQM and BPR and then looks at the way in which the changes can be planned and managed with the use of ‘change models’. The bibliography cites 13 sources.
Filename: TEchBPRTQM.rtf

TQM: A Fictitious Case
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This 5 page paper examines how total quality management may have been implemented at a medium sized middle market apparel manufacturer. The paper looks at the areas where measures have been put in place, the impact they have had on the company and the benefits they have created. The bibliography cites 5 sources.
Filename: TEtqmcase.rtf

TQM: Brief History And Implementation
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8 pages in length. The business environment has long been in dire need of a bold and comprehensive approach that simultaneously addresses issues of internal and external concern; to tackle problems by solving just one aspect or the other leaves the situation only partially resolved and the organization no better for the unfinished effort. Since the late 1980s, the concept of total quality management (TQM) has been heralded as the overwhelming saving grace for instituting the all-inclusive and wide-ranging elements inherent to a solidly functioning organization whose management understands how issues left unresolved at any point spell trouble throughout the company. Bibliography lists 7 sources.
Filename: TLC_TQMHist.rtf

TQM: Overview And Impact Upon Auto Industry
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12 pages in length. The ever-changing corporate landscape is responsible for the overwhelming need for total quality management (TQM), a concept that has successfully modified faltering organizations and transformed them into thriving companies. Stressing the importance of empowerment, communication and involvement, the tenets of TQM are meant to bring the organization together as a single, unified entity that plays off one another's strengths while at the same time developing those areas that lack cohesion. Bibliography lists 11 sources.
Filename: TLCTQMau.rtf

TQM; Case Study of a Hotel
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This 5 page paper is in two parts. The first considers how TQM (Total Quality Management) may be seen as applicable to a small hotel. The second part of the paper then indicates how TQM may be implemented in order to improve the standards of the hotel. The bibliography cites 6 sources.
Filename: TEtqmhot.wps

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