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Papers On Business - Management
Page 382 of 1610

Customer Service in the Travel Industry
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A 5 page paper discussing customer service at British travel agency Lunn Poly, followed with a comparison to that of Ritz Carlton Hotels. Though each organization operates within the travel industry, each approaches customer service very differently. Lunn Poly's involvement with travel plans is largely finished once travel begins; Ritz Carlton's involvement is in the active accomplishment of those plans. Each organization serves customers at different points in customers' needs. Bibliography lists 2 sources.
Filename: KStravCustServ.rtf

CUSTOMER SERVICE INDICATIONS IN A SERVICE-ORIENTED BUSINESS
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This 6-page paper focuses on service marketing concepts. The example used is the launch of a beauty salon. Bibliography lists 5 sources.
Filename: MTsalaserv.rtf

Customer Service Memo, Speech and Poster
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A 7 page paper providing a memo to new customer service representatives at L.L. Bean, a speech made to them by the training supervisor and a poster reminding new employees not to leave customers on hold for too long. Bibliography lists 1 source.
Filename: KScomCustSvBean.rtf

Customer Service Scripts
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A 4 page paper discussing the need for superlative service for customers, whether those customers are internal or external. The paper provides a discussion and a script for one external and one internal customer. Bibliography lists 4 sources.
Filename: KSmktgIntCust.rtf

CUSTOMER SERVICE: AN EXAMINATION IN THE AIRLINES INDUSTRY
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This 3-page paper deals with an examination of Southwest Airline's customer service philosophy, that of the airline industry's, and how Southwest can improve. Bibliography lists 3 sources.
Filename: MTcuserice.rtf

CUSTOMER SERVICES AND TOTAL QUALITY MANAGEMENT
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This 42-page paper discusses how the concept of customer service and satisfaction can be tied to the concept of Total Quality Management (TQM). The paper discusses the history and reasons for TQM, why it's so important to customer service and how these two match up. Also presented are case studies of how TQM has benefited customer satisfaction. Bibilography lists 15 sources.
Filename: MTtqmcus.rtf

Customer Services in Different Industries
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This 7 page paper looks at the way in which customer services requirements vary between different industries and product types. Using the examples of a refrigeration company making single units to order, a lawnmower manufacturer with a range of twenty products and a mass manufacturer of food products the paper discusses the different customer service requirements before identifying suitable distribution strategies for each example. The bibliography cites nine sources.
Filename: TEcustind.rtf

Customer Value
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This 7 page paper looks at how a company can enhance its operations by considering what customers value and using this data to maximise resources. The paper considers aspects such as competitive advantage and how it may be obtained, the use of market data and positioning of products or services and measuring customer satisfaction. The bibliography cites 1 sources.
Filename: TEcustval.rtf

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