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Papers On Business - Management
Page 699 of 1610

Improving Customer Service
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A 4 page paper discussing business process flow changes under TQM. Two individuals formed a partnership to operate a small pizzeria. The business operates on a shoestring, and the two partners currently supply all of the labor. Business is not brisk enough to enable the partners to take on extra help, but it has grown to the point that it is difficult for the pair to keep up with it. Product quality has suffered, and customers have complained that they are rushed off the phone when they call in an order. The partners have determined that cross training is the answer for them. The paper provides 2 tables and 2 flowcharts, 1 each describing the situation as it was and the changes obtained by cross training. Bibliography lists 2 sources.
Filename: KStqmProPiz.rtf

Improving Customer Service - Grocery Store
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An 8 page paper that presents a project plan for a Safeway's grocery store. The paper includes: a statement of the problem (poor customer service), a brief overview of Safeway Inc., a history of the problem, the determined solution, the purpose of the project, objectives, methodology, process of training, duration of project, publicity and marketing, resistance of employees, other components. Bibliography lists 7 sources.
Filename: PGsfprj.rtf

Improving Diversity Recruiting
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A 5 page paper proposal to assess a tool supply company for increased diversity in its recruiting. Project phases include assessing CEO commitment, human capital, corporate communications and supplier diversity separately, combining results to gain an overall view but keeping divisional results separate as well to facilitate closer examination. Human capital and supplier diversity will be more quantitative, but CEO commitment and corporate communications will need to be assessed using qualitative tools such as the case study. Bibliography lists 3 sources.
Filename: KShrDivRecru.rtf

Improving Employee Orientation Procedures
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An 18 page paper including a memo of transmittal, an abstract and 3 pages of graphic elements with the 8 page paper. The paper discusses methods of improving employee orientation procedures and examines two companies' approaches as best practices to arrive at recommendations. A ten-slide presentation is also available. Annotated bibliography lists 6 sources.
Filename: KSmgEmpOrien.rtf

Improving Ethics In Finance And Corporate Governance
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A 5 page paper that begins with comments about how ethics emerged in the first place. The essay discusses the importance of ethics and comments on the Sarbanes-Oxley Act and how this can be used to improve ethics in the company. An example of how one company changed its procedures to become more ethical is provided. Bibliography lists 4 sources.
Filename: PGethfn.RTF

Improving HR
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A 32 page paper written as a report of a senior HR director to the CEO, identifying three areas in which the unnamed organization needs to improve and providing theoretical and practical support for the recommendations. The three target areas are recruiting and testing; compensation; and adopting a systematic approach to change management. The annotated bibliography lists 14 sources.
Filename: KShrImpTheo.rtf

Improving Management at Shannondale
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A 5 page paper discussing Shannondale of Knoxville, a high-quality retirement care facility well respected in the community and enjoying low nursing turnover internally. The purpose here is to assess internal and external conditions; management effectiveness; and make recommendations for improvement. Bibliography lists 4 sources.
Filename: KSnursShanDev.rtf

Improving Management Of Small Law Firm
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A 4 page paper that begins with a brief description of the scenario. A strategic planning approach will be used to change the management of this firm. Strategic planning is discussed, including comments on how law firms have used this approach in the past. The writer suggests that this company adopt the learning organizational design as their design. The issues of employee morale and motivation are discussed, using Maslow's hierarchy as the basis for improving these factors. Bibliography lists 4 sources.
Filename: PGlawfi.rtf

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