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Papers On Business Management & Management Theory
Page 272 of 288
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TQM Case Study - FedEx
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This 19 page paper begins with a case study describing the components of FedEx's total quality management program, which the company initiated in the late 1980s. In an industry that has always had high staff turnover, FedEx's turnover is less than 1 percent. Besides the practical benefits of using TQM, FedEx has been recognized repeatedly for its management and performance. The writer comments on the reasons most companies fail in their attempts to use TQM principles and what could be done about each issue. Finally, the essay describes the contributions Deming, Juran, Crosby and Feigenbaum made to the field of quality management. Bibliography lists 14 sources.
Filename: PGtqfdx.rtf
TQM in a Manufacturing Environment
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A 10 page research paper on Total Quality Management from a production perspective. The paper gives a brief history of TQM, a literature review and recommendations on implementing TQM. Bibliography lists 10 sources.
Filename: Tqm.doc
TQM in North America
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A 15 page paper providing an overview of Total Quality Management as it applies to business in North America, for the purpose of assessing its continued usefulness in mature economies. The paper provides a history of TQM and the experiences of some organizations that have implemented it. The paper concludes that TQM is highly useful in developed economies and enables the organization to operate according to the precepts verbalized by the originator of the "what business are we in?" question. Levitt maintained that the purpose of any business was to get, and then keep, a customer, that growth and profitability would follow. Businesses committed to TQM have demonstrated that to be true. Bibliography lists 12 sources.
Filename: KStqmNoAmer.rtf
TQM in the Hospital Setting
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A 5 page paper discussing TQM's applicability to healthcare organizations. The paper discusses TQM's data-based decision making; participative decision making; the centrality of customer service; measurement; quality tools; and empowerment. Bibliography lists 5 sources.
Filename: KStqmHosp.rtf
TQM's History and Use
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A 42 page paper discussing Total Quality Management's
history and three primary models: those of Deming, Baldrige and Juran. TQM proved to
be far more than just another management fad, of course. In this new century, quality
initiatives and close attention to customer service issues are crucial for success. A host of
other companies credit TQM with their continued existence, and the lesson has not been
lost on the insurance industry. All organizations in all industries must be focused on their
customers in today's hypercompetitive business environment, and no program facilitates
that customer focus as well as TQM. The paper uses the experiences of Zurich-American
as example in implementing TQM. Bibliography lists 24 sources.
Filename: KS-TQMhist.wps
TQM, BPR and Change
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This 12 page paper looks at Total Quality Management (TQM) and Business Process Reengineering (BPR) and the way in which their introduction necessitates change. The paper starts by briefly examining TQM and BPR and then looks at the way in which the changes can be planned and managed with the use of ‘change models’. The bibliography cites 13 sources.
Filename: TEchBPRTQM.rtf
TQM: Overview And Impact Upon Auto Industry
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12 pages in length. The ever-changing corporate landscape is responsible for the overwhelming need for total quality management (TQM), a concept that has successfully modified faltering organizations and transformed them into thriving companies. Stressing the importance of empowerment, communication and involvement, the tenets of TQM are meant to bring the organization together as a single, unified entity that plays off one another's strengths while at the same time developing those areas that lack cohesion. Bibliography lists 11 sources.
Filename: TLCTQMau.rtf
TQM; Case Study of a Hotel
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This 5 page paper is in two parts. The first considers how TQM (Total Quality Management) may be seen as applicable to a small hotel. The second part of the paper then indicates how TQM may be implemented in order to improve the standards of the hotel. The bibliography cites 6 sources.
Filename: TEtqmhot.wps
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