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Papers On Human Resource Issues
Page 65 of 327

Customer Service
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7 pages in length. Customer service is the lifeblood of each and every business; from the mom and pop operations with 3 employees to the massive function of Microsoft or Dell, the foundation of successful commerce begins and ends with customer service. That is not to say customer service departments are the primary location for satisfying patrons; rather, every position from the seemingly unrelated behind-the-scenes worker to the very visible front house personnel is directly involved in providing customer service, not just those hired to field complaints. Understanding this simple yet often overlooked element is what separates success from failure. Bibliography lists 9 sources.
Filename: TLCCustSrv.rtf

Customer service
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A twenty page paper which looks at the ways in which companies can improve their customer service rating, in terms of different organisational approaches and structures. Bibliography lists 20 sources.
Filename: JLcustserv.rtf

Customer Service Memo, Speech and Poster
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A 7 page paper providing a memo to new customer service representatives at L.L. Bean, a speech made to them by the training supervisor and a poster reminding new employees not to leave customers on hold for too long. Bibliography lists 1 source.
Filename: KScomCustSvBean.rtf

Customer-Focused HRM
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A 3 page paper discussing customer focus as type of approach to HRM research that likely will be most directly useful in the short- and long-term future. It will require multidisciplinary research and "new" ways of thinking about current issues and concepts. Bibliography lists 5 sources.
Filename: KShrCust.rtf

CVS Takeover of Revco; Application of Organization Development Diagnostic Model
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This 7 page paper uses a an organization development diagnostic model looking at the symptoms, the causes, the alternatives, consequences and solutions that were used to overcome the problems of the takeover. The bibliography cites 6 sources.
Filename: TECVCrevco.rtf

CWA-Verizon Contract Campaign Of 2003
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This 10 page paper explains the process and strategies the union used on behalf of its membership. Issues are identified. The writer also comments on the outcome of the negotiations, the terms of the new five-year contract and criticizes the union for not gaining more for its membership. Bibliography lists 5 sources.
Filename: PGcwavrz.rtf

CYA In The Workplace
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5 pages in length. The workplace has become a battle zone within the past couple of decades as more and more issues arise that test the very framework of interoffice harmony. Jobs are no longer protected by the silent oath of loyalty; in fact, in order to hold on to positions, employees are being forced to play hardball while up against the big boss. CYA in the workplace is as fundamental in today's work environment as are the skills that get one hired in the first place. As well, it is essential to maintain a concise and up-to-date paper trail as a means of written protective proof for the time when the ax unfairly falls or a discriminatory situation arises. The writer discusses CYA and the importance of paper trails as they relate to the workplace. Bibliography lists 4 sources.
Filename: TLC-CYA.doc

Dale Carnegie/'How to Win Friends…'
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A 5 page analysis of Dale Carnegie's classic text How to Win Friends and Influence People. Since 1936, this classic self-help book has offered solid, practical advice on leadership principles that are still applicable today because, while a lot has changed since 1936, human nature has not. Bibliography lists 2 sources.
Filename: 00dalcar.rtf

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