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Papers On Management Theory & Applied Operations Mgt.
Page 87 of 126

Qantas Airways
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A 13 page paper which discusses Qantas Airways, as well as other airlines which have effected the management growth of Qantas Airways. The paper is predominantly based on an article titled 'Qantas: the Australian airline' by Graham Hubbard, which details the history of Qantas Airways, up until the early 1990's. In addition to presenting information regarding other competitive airlines, the paper addresses some of the most recent events and management issues which concern Qantas and Qantas' competitors and allies. Bibliography lists 7 additional sources.
Filename: RAqantas.rtf

Quality and Operations Management
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This 4 page paper looks at the issue of quality in the context of operations management. A case presented by a student is used as a springboard for discussion. The paper is predominately a literature review on books and articles about management. Bibliography lists 7 sources.
Filename: SA520op.rtf

Quality and the Ritz-Carlton Hotel Company
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This 5 page report discusses the Ritz-Carlton Hotel Company. the first hotel company to ever be given the award and the only hotel group to win the illustrious Malcolm Baldrige National Quality Award twice -- 1992 and 2000. Every aspect of the company is focused on quality and assuring that hotel guests have a memorable experience rather than simply a hotel stay. Quality issues and the ways in which the hotel group maintains its high standards are discussed. Bibliography lists 3 sources.
Filename: BWritz.rtf

Quality Circles
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This 16 page paper considers the value and implementation of quality circles. The paper looks at the concept of quality circles discussing their strengths and weaknesses, focusing on the way quality circles may be implemented within a company. The bibliography cites 10 sources.
Filename: TEqualcir.rtf

Quality Control in Software Engineering
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A 12 page paper discussing software engineering in terms of Total Quality Management (TQM). The paper includes a brief history of TQM as well as discussion of the Deming, Juran and Crosby models, and then places software engineering within that framework. A primary feature of software engineering quality, then, is the service of assisting customers to identify all aspects of their requirements for any new product, particularly in those areas that they have not considered because they are not technically proficient in designing and producing new systems. Quality results from meeting customer expectations, which may be difficult to identify. Appropriate antidotes can be found in the Deming model of quality. Bibliography lists 11 sources.
Filename: KS-ITqualControl.rtf

Quality Issues at Regina
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A 5 page paper examining the results of allowing poor quality to bankrupt what formerly had been the fourth-largest North American producer of vacuum cleaners. The paper concludes that it likely will be in Philips’ best interests to undertake a marketing campaign acknowledging former problems and proclaiming new ownership of Regina. Philips needs to inform consumers that none of the old management remains in place and that Regina vacuums now are produced in a modern factory with “built in” safeguards against poor quality. Finally, it needs to “put its money where its mouth is,” and offer a highly attractive guarantee of the product. Bibliography lists 4 sources.
Filename: KSmgmtRegina.rtf

QUALITY MANAGEMENT AND IMPLEMENTATION
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This 5-page paper examines the implementation of quality management processes in a shipping company including the use of gap analysis as a tool. The paper uses as an example how one professor implemented quality management in his bike commute to work and applies those principles to the shipping firm. Bibliography lists 1 source.
Filename: MTquaimp.rtf

QUALITY MANAGEMENT AND SHIPPING
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This 4-page paper focuses on the importance of quality management within the shipping/transportation industry. Also provided are examples of shipping companies that integrated quality practices in to their processes. Bibliography lists 1 source.
Filename: MTtqmshi.rtf

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