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Papers On Management And Business
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CUSTOMER SERVICES AND TOTAL QUALITY MANAGEMENT
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This 42-page paper discusses how the concept of customer service and satisfaction can be tied to the concept of Total Quality Management (TQM). The paper discusses the history and reasons for TQM, why it's so important to customer service and how these two match up. Also presented are case studies of how TQM has benefited customer satisfaction. Bibilography lists 15 sources.
Filename: MTtqmcus.rtf

Customer Services in Different Industries
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This 7 page paper looks at the way in which customer services requirements vary between different industries and product types. Using the examples of a refrigeration company making single units to order, a lawnmower manufacturer with a range of twenty products and a mass manufacturer of food products the paper discusses the different customer service requirements before identifying suitable distribution strategies for each example. The bibliography cites nine sources.
Filename: TEcustind.rtf

Customer Value
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This 7 page paper looks at how a company can enhance its operations by considering what customers value and using this data to maximise resources. The paper considers aspects such as competitive advantage and how it may be obtained, the use of market data and positioning of products or services and measuring customer satisfaction. The bibliography cites 1 sources.
Filename: TEcustval.rtf

Cutting Inventory Costs
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This 10 page paper considers the way in which inventory levels and inventory costs may be cut. The paper looks at tools such as just in time inventory management, forecasting, pull systems and the use of consignment stock. The bibliography cites 8 sources.
Filename: TEcutinv.rtf

Daimler Chrysler Merger And Split
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This 6 page paper presents an analysis of DaimlerChrysler AG from Daimler-Benz's acquisition of Chrysler Corp. until its dissolution. The essay discusses the different dimensions in the analysis, social, political, economic, technological and ecological. Bibliography lists 9 sources.
Filename: PGdmch08.RTF

Daimler Chrysler: Gaining New Ground
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5 pages in length. The much-heralded 1998 merger of Daimler-Benz and Chrysler has turned into a head-on collision between German and American business cultures. The focus of this paper is on the merger, the SWOT analysis and what problems lay ahead for this company. Bibliography lists 4 sources.
Filename: JGAdmchr.rtf

Daimler-Chrysler - Nouvelles Frontieres
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This 10 page paper discusses two case studies, one about the Daimler-Chrysler merger and one about Nouvelles Frontieres, provided by the student. The essay discusses the changes each company made. No Bibliography.
Filename: PGdchnv.RTF

Daimlerchrysler AG
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A 6 page paper that offers a glimpse into DaimlerChrysler AG, a company formed when Daimler acquired Chrysler in 1998. The writer reports the most recent revenue figure, the size of the company and its products and services. The writer also explains German corporate governance and points out some differences between that the U.S. corporate governance. However, the company still adheres to U.S. laws in terms of diversity and auditing. The essay also includes information on recent innovations from the company and reports their recent agreement with the U.S. Department of Energy. Bibliography lists 12 sources.
Filename: PGdmchry.rtf


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