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Papers On Management And Business
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Employee Attitude Surveys
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A 15 page paper. Employee surveys have been used for many years. They provide a company with insight and knowledge about how employees feel about the items included on the survey. This essay discusses the many factors involved in the success and effectiveness of employee surveys, including the purpose and objective of the survey and the involvement of top management; using and communicating results to employees; examples of how two companies approach the employee survey process; and the trends in employee attitude surveys. The essay concludes with a sample list of questions that could be included in such a survey. Bibliography lists 11 sources.
Filename: PGempsrv.rtf

Employee Empowerment
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A 10 page paper begins with a description of empowerment and reports some of the vast literature on the topic of employee empowerment. One point made is that employees may not have the confidence or esteem to become more autonomous and managers may have to build their self-esteem first. Examples of how some companies have empowered their employees are provided. Bibliography lists 10 sources.
Filename: PGempr.rtf

Employee Empowerment under the Flat Organizational Model
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This 5 page paper examines organizational models and how flatter structures are more conducive to decision-making. However, there are drawbacks to the model which are also explored. Bibliography lists 4 sources.
Filename: SA452ee.rtf

Employee Motivation at Disney
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A 13 page paper providing background information on the Walt Disney Company and its industry; and examining Disney's motivation practices. The paper reviews Maslow's hierarchy of needs to conclude that the company seeks to make its "front line" employees feel a sense of belonging so that they will work even more diligently for the customer. Includes an outline, bibliography lists 11 sources.
Filename: KShrMotDisn.rtf

Employee Orientation in Luxury Hotels
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A 5 page paper discussing the importance of employee orientation in the hospitality industry. The hotel industry is notorious for its employee turnover, which is very nearly 100 percent among those employees with the greatest degree of direct customer contact. Management needs to be astute, but it is the collection of bell hops, desk clerks and housekeeping personnel that has the ability to create the most lasting positive impressions on guests. It is the hotel’s responsibility to train these individuals to provide the level of service a guest should be able to expect from a five star hotel. That training should be ongoing, but the attitude should be explained and demonstrated during orientation. Bibliography lists 10 sources.
Filename: KShotelEmpOr.rtf

Employee Performance Evaluations
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A 6 page outline that examines aspects of employee performance evaluations. Bibliography lists 10 sources.
Filename: RAemplev.rtf

Employee Retention in Customer Service Through Quality Initiatives
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A 3 page paper discussing training's influence on employee retention at Ritz-Carlton hotels and Pal's Sudden Service, a fast food chain in east Tennessee. Both companies have won the Baldrige Award for Quality; both have employee turnover rates at or below one-third of the average rates of their respective industries. Not only did the companies greatly improve customer satisfaction, they also made themselves employers of choice and reduced total training costs by reducing turnover. Bibliography lists 3 sources.
Filename: KShrEmpRetSvc.rtf

Employee Turnover Study
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An 18 page paper presenting a human resources study at Ernst & Young. As knowledge workers become more important to the ongoing health of their employers, those employers are finding it necessary to be more accommodating to those employees’ personal lives. The purpose here is to identify turnover-causing problems at one of the world’s leading financial services firms, then create solutions to those problems. Results of the study indicate that the company needs to alter its work-life position and factor in flexibility in order to remain an employer of choice and so retain its best workers. Bibliography lists 8 sources.
Filename: KSempTurn.rtf


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